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In today's digital realm, startups, SMEs, and even businesses are recognizing the limitless power of customer experience in terms of Lowering Operational Expenses, Fostering Brand Loyalty & Securing Long-Term Growth.
But, the Billion-Dollar Question Is What Exactly Do They Need to Do to Strengthen Customer Experience?
The Answer:-
Investing big times in the IT infrastructure to upgrade customer experiences, right from chatbots for 24*7 to natural language processing that enables personalization.
For example, Dominos — An American multinational pizza restaurant chain — allows customers to place an order from its Facebook Messenger Chatbot.
eBay empowers customers to browse their eBay marketplace for amazing deals like a personal shopper.
While emerging technology advancements are essential to a business's continual success, what matters the most is the IT department — It Is the Backbone of Every Organization.
IT is not just another department in an organization. It’s pervasive, like electricity- The Phoenix Project
An Ineffective IT Department will hurt the overall customer experience and eventually hamper its quest to establish a base of repeat customers.
What’s the Solution?
Outsourcing the business's IT services to a third-party agency will allow the company to free up its internal resources to focus more on business areas directly related to the bottom line.
The demand for IT support companies have surged in the past few years.
However, with so much competition out there, standing tall as a managed IT service provider would be challenging.
But, not if you devote time and resources to drafting a concise and engaging presentation to win more clients.
Your Company’s Presentation Must Connect With the Relevant Problems of Your Prospective Business Client.
Use the presentation to provide the worth of your company, without sounding salesy and boring.
What’s Holding You Back From Creating a Winning Prospect Presentation?
Is It Time?
Don't worry, as Slide Team has designed a relevant presentation with proper research that you can edit and straightway use to host your next presentation.
Here, We Will Be Enlisting Some Crucial Slides in This Presentation.
Slide 1: The Cover of the Presentation
Start introducing your presentation with this cover slide that showcases different businesspeople having discussions on enhancing customer experience.
Delivering exceptional customer experience will ensure high customer retention that one can depict using this cover slide of the IT Service excellence deck.
Initiate your presentation using this slide and jot down your company name by downloading this editable template now.
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Slide 2: The Services
Your clients should be aware of the prospective services, which is where this spot-on flow chart slide comes into assistance.
This slide covers various areas and showcases the core offerings along with their description and frequency.
Some of the service offerings shown in the given slide are workstation monitoring, server monitoring, backup monitoring, and patch management.
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Slide 3: The Problems
You must also make your audience aware of the current concerns faced by the IT department.
With this slide, you get access to the list of problems that are being faced by your IT team.
The main idea of bringing this slide to you is to create awareness about issues such as the IT infrastructure cost, delay in service among others, etc.
The slide incorporates a bar graph and line graph making it easier for your audience to understand.
It also gives you enough space to jot down the key takeaways in a precise way.
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Slide 4 : IT Service Management Assessment
To improve your IT services, you need to analyze current performance based on different parameters.
This slide covers various aspects based on which one can assess the IT services performance.
It compares each such parameter with the industry as well as the firm's standards. Our slide covers incidents and service requests handling rate, service failure rate, and customer satisfaction score.
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Slide 5: Analyzing Present Service Delivery Gap
Turn to our amazing slide if you wish to compare your actual and estimated IT performance.
The best part about this slide is that it offers a graphical representation of the gaps between your focus areas and the industrial benchmark.
The bar graph incorporated in the given slide helps better understand the lagging areas so that corrective actions are taken without any delay.
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Slide 6: Key Reasons For IT Service Excellence Implementation
Not all organizations understand the importance of IT service excellence, but this slide focuses on the importance.
So the organizations focusing on the importance can take the assistance of this slide to showcase the same to their audience.
The primary purpose of this slide is to highlight the correlation between IT service excellence and customer retention.
It talks about the reasons for implementing IT Service excellence to increase customer retention.
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Slide 7: IT Service Management Roadmap
This slide focuses on the various IT service excellence activities displayed in an IT service management roadmap.
The crucial activities displayed in this slide are release, configuration, incident, problem, service portfolio management, etc.
These services are coupled with the time frame that is required to complete each one of these.
A roadmap of the services can be made for approximately three years utilizing this ready-made slide.
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Slide 8: Customer Centric Transformation Process
This slide highlights the importance of customer expectations with the application of the IT service excellence plan.
The idea is to put an IT service excellence plan in action by keeping customers as the focal point behind the implementation.
It incorporates a table that displays the information in a synchronized format consisting of operational strategy, tools, and technologies used and implementation duration.
Utilize this slide to discuss the objectives to be achieved with the correct strategy and technique, as displayed in the table.
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Slide 9: Implementing Help and Service Desk As Single Point of Contact
You can use our slide if you wish to convey information related to the help and service desk implementation as a single point of contact.
The role of this entity will be to deal with customers as also manage internal processes.
Not only this, the given slide will help users in monitoring the problems and reducing clients costs.
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Slide 10: Help Desk Incident Managment Flowchart
IT service excellence closely deals with understanding and attending to customer problems, which this slide talks about.
This slide presents a flowchart of the incident management process by the help desk.
You can also utilize this slide to showcase how customers' problems have been resolved without any hassle.
Incorporating this deck to showcase the incident management process makes it easier for your audience to understand the entire incident management concept.
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Slide 11: Choosing Effective Service Desk Management Tool
This slide is all about choosing an effective service management tool.
This slide analyses service desk management tools on various parameters that firms can use in decision-making.
Some of the parameters are software, functionality, cost, value for money, and ease of use.
Individual organizations can choose different service desk management tools based on the favorability of various parameters.
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Slide 12: Automated Incident Management
This slide provides a flowchart of automated incident management.
It deals with the automated handling of incidents with all the crucial activities, right from initiating alerts to resolving incidents.
The best part about this slide is that it provides an overview at a single glance. It also gives you enough space to jot down the key takeaways from the given flowchart.
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Slide 13: Budget For Implementing IT Service Excellence to Functional Areas
Budgeting is a crucial part of IT service excellence, which is exactly what this slide deals with. Here, the budget is prepared by focusing on the optimization of functional areas.
This slide also focuses on dealing with the cost of implementation and duration of different functional areas, which are incident management, risk management, client onboarding process, and change management.
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Slide 14: Overall Impact of Successful Implementation of IT Service Excellence
With this slide, you get to access the outcome of implementing an IT service excellence program.
Here, the impact is measured vis-à-vis the client boarding process and customer satisfaction.
Improvement is measured by comparing the current outcome with the previous one. It includes a bar graph that helps you depict customer satisfaction rate, onboarding process, and risk management.
Also, you can highlight the benefits of implementing an IT Service excellence program in your organization.
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Slide 15: IT Service Charges
This slide rightly describes the pricing structure of the many IT services brought to the table. It specifies prices as weekday or weekend and also talks about locations like remote or onsite.
The said service charges are displayed concerning the service timing.
You can utilize the given table to depict the information in a synchronized manner and add relevant comments in the following section.
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Slide 16: Providing Vendor Management Solutions to End Customer
The focus area of this slide is on managing all infrastructure vendor activity.
This slide talks about how vendor management processes allow technology solution providers to manage client’s infrastructure. It also talks about managing interactions with the end-users.
It provides list of client infrastructure vendors that technology solution providers routinely agree to manage.
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Slide 17: Service Agreements and SLAs
IT service excellence providers enter into service agreements, which is crucial before rendering a new client.
The given PowerPoint slide helps you prepare precise service agreements and SLAs specifying its purpose and service period.
This slide lets us know how this legal document needs to be reviewed periodically to meet all terms.
It gives you space to jot down the client's name, address, and date of the agreement.
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Let's Put The Lid On
Download this 100% editable IT excellence template, researched and designed by Slide Team. Ask for a FREE Demo today. In case you have any query, feel free to reach out to our technical team at 408-659-4170 or Inbox at [email protected].
