Call center kpi dashboard with customer satisfaction graph
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Presenting our well structured Call Center KPI Dashboard With Customer Satisfaction Graph. The topics discussed in this slide are Key Metrics, Cost Per Contract, Customer Satisfaction. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.
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Content of this Powerpoint Presentation
Description:
The image is a PowerPoint slide titled "Call Center KPI Dashboard with Customer Satisfaction Graph." It features various metrics and charts that measure the performance of a call center.
The text elements include:
1. Key Metrics 2021:
a). First Call Resolution: Shows a 39% resolution rate, with an improvement from 26% in 2020.
b). Average Speed of Answer: Indicates a current average response time of 24 seconds, a decrease in performance from 18 seconds in 2020.
2. Customer Satisfaction:
A donut chart displaying different levels of customer satisfaction, with segments presumably representing proportions of customer responses from very unsatisfied to very satisfied.
3. Call Volume vs Service Level 2021:
A bar and line graph displaying monthly call volume and the percentage of calls answered within 20 seconds, showing a service level peak in August.
4. Cost per Contract / Month:
A bar graph showing the monthly cost per contract against an average, indicating the fluctuation in costs relative to a standard.
Use Cases:
This dashboard slide can be used across various industries where call center operations are crucial:
1. Telecommunications:
Use: Tracking customer service metrics.
Presenter: Customer Service Director
Audience: Service team, management
2. Healthcare:
Use: Monitoring patient support services.
Presenter: Patient Services Manager
Audience: Administrative staff, healthcare providers
3. Financial Services:
Use: Evaluating the performance of customer support for banking products.
Presenter: Head of Customer Experience
Audience: Bank staff, executives
4. Technology:
Use: Assessing tech support response times and satisfaction.
Presenter: Technical Support Manager
Audience: Tech support agents, IT department heads
5. Retail:
Use: Reviewing customer service efficiency for online and offline stores.
Presenter: Retail Operations Analyst
Audience: Customer service reps, store managers
6. Utilities:
Use: Overseeing customer issue resolution and service speed for utility services.
Presenter: Call Center Operations Head
Audience: Customer support teams, operational leaders
7. Government Services:
Use: Gauging public service response rates and citizen satisfaction.
Presenter: Public Relations Officer
Audience: Government employees, public stakeholders
Call center kpi dashboard with customer satisfaction graph with all 2 slides:
Use our Call Center KPI Dashboard With Customer Satisfaction Graph to effectively help you save your valuable time. They are readymade to fit into any presentation structure.
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Content of slide is easy to understand and edit.
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Excellent work done on template design and graphics.
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Very unique, user-friendly presentation interface.
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Innovative and Colorful designs.
