Comprehensive Training Curriculum On Business Communication edu ppt

• Breaking the Ice
• What is Business Communication?
• The Communication Process
• Basic Elements of Business Communication
• Types of Business Communication
  • Internal Business Communication
  • Upward Communication
    • Advantages
    • Disadvantages
  • Downward Communication
    • Advantages
    • Disadvantages
  • Case Study: PayPal
  • Lateral communication
    • Advantages and Disadvantages
  • External Business Communication
• Importance of Business Communication
• Statistics on the Importance of Business Communication
• The Cost of Ineffective Business Communication
• Case Study: The Cost of Ineffective Business Communication
• Types of Communication Styles
  • Passive
  • Aggressive
  • Passive-Aggressive
  • Assertive
• How to Achieve Effective Communication
• Activity: Memory Test
• Benefits of Effective Communication
• Channels of Communication
• Models of Business Communication
  • Aristotle
  • ABC (Accuracy, Brevity, and Clarity)
  • AIDA (Attention, Interest, Desire, and Action)
  • PAS (Problem Agitate Solution)
• Activity: Misunderstanding
• Barriers in Communication
• Key Takeaways on Communication Fundamentals
• Let’s Discuss
• Let’s Test What We Have Learnt

• Business Writing Basics
  • Written Communication and its Importance
  • Types of Business Writing
  • Types of Business Messages
  • 3Ps of Business Writing
  • Principles of Great Writing - Logos, Pathos, Ethos
• Key Takeaways for Business Writing Basics Session
• Prewriting Strategies: Effective Business Writing
  • Principles of Good Business Writing
  • Steps for Effective Business Writing
  • HABITS Framework (Heading, Artwork, Bold, Italics, Typeface, and Space)
  • Improve Written Communication in the Workplace
  • Activity: Short Words are Better
  • Activity: Misplaced Words
  • Recommendations for Writing Concisely
  • Tips for Writing more Readable Sentences
  • Strategies to turn Flabby Writing into Lean Prose
  • Dos and Don’ts of Business Writing
• Key Takeaways for Effective Business Writing
• Best Practices of Grammar
  • Punctuation Marks
  • Comma
  • Activity: The Comma
  • Periods
  • Question Marks
  • Quotation
  • Colons
  • Parentheses
  • Capitalization
  • Activity: Capital Letters
  • Active and Passive Voice
    • Why Should I Use Active Voice?
    • When Should I Use Passive Voice?
    • Activity: Active Versus Passive Voice Sentences
• Post-Writing Strategies
  • Proofreading and Editing
  • Common Errors
• Key Takeaways for Best Practices of Grammar
• Writing Business Email
  • How to Write an Effective Email
  • Basic Email Etiquette
  • Dos and Don’ts of Business Email
  • Example of Bad Email
  • Activity: Email Writing
  • Cold Email
  • How to Write a Cold Email that Actually Get Responses
  • Problem-Agitate-Solve (PAS) – Cold Email Example
  • Attention-Interest-Desire-Action (AIDA) - Cold Email Example
• Writing Memos
  • Business Memo Template
  • Activity: Writing Business Memos
• Writing a Business Letter
  • How to Write a Business Letter
  • Activity: Writing a Business Letter
• Key Takeaways for Writing Business Email, Letters and Memos
• Let’s Discuss
• Let’s Test What We Have Learnt

• Introduction to Listening
  • What is Listening?
  • Principles of Listening
  • Listening vs Hearing
• Key Statistics for Listening
• Activity: Listen and Draw
• Major Objectives of Listening
• Multistep Listening Process
• Listening is Important!
• Effective vs Ineffective Listening
• Listening Activity: Drawing Twin
• Effective Listening Types
  • Discriminative Listening
  • Comprehensive Listening
  • Empathic Listening
  • Analytical Listening
  • Appreciative Listening
• Activity: Listen and Follow
• Ineffective Listening Types
  • Pseudo Listening
  • Selective Listening
  • Stage Hogging
  • Insensitive Listening
  • Ambushing
  • Defensive Listening
  • Insulated Listening
• Introduction to Active Listening
• What is Active Listening?
• 3 As of Active Listening
• Active vs Passive Listening
• Activity: Active Listening Roleplay
• Active Listening Benefits
• How to become an Active Listener?
• Verbal Techniques to Develop Active Listening
  • Positive Reinforcement
  • Remembering
  • Questioning
  • Reflecting
  • Summarizing
• Activity: Active Listening Roleplay
• Nonverbal Techniques to Develop Active Listening
  • Smiling
  • Eye Contact
  • Posture
  • Mirroring
• Activity: Active Listening Roleplay
• Multistep Approach for Better Listening
• Feedback Acknowledgement in Listening
  • Active Listening Approach for Giving Feedback
  • Active Listening Approach for Receiving Feedback
• Key Barriers to Effective Listening
  • External Distractions
  • Speaker Distractions
  • Message Intent
  • Emotional Language
  • Personal Perspective
• Key Takeaways from Session
• Let’s Discuss
• Let’s Test What We Have Learnt

• Concept of Speaking
  • Meaning
  • Significance of Effective Speaking
• Elements of Speaking
  • Words Used
  • Voice Clarity
  • Nonverbal Aspects
• Activity: Improve your Speaking
• Types of Speaking:
  • Speaking to Inform
  • Speaking to Persuade
  • Speaking to Actuate
  • Speaking to Entertain
• Activity: Tell a Group Story
• Components of Speaking
  • Business Presentations
  • Public Speaking
  • Activity: One Minute off-the-cuff
  • Business Meetings
    • In-Person
    • Over Telephone
• Activity: Develop Effective Speaking Skills
• Techniques of Effective Speaking
  • Identify and Focus on the Audience
  • Begin with the Purpose of Speech
  • Tell a Story
  • Inclusion and Structuring of Content
  • Work on the Speech Rate
  • Feedback and Follow-Up Session
• Activity: Telephone Exercise
• Putting a Positive Approach to Work through Speaking
  • PVLEGS Framework
  • Eye Contact
  • Look Alert and Confident
  • Choose the Right Words
  • Prepare Before the Call
  • Right Time and Way to Schedule the Call
  • Choose the Right Environment for the Call
  • Right Way to Put Someone on Hold
  • Conclude the Call Before Ending
• Activity: Speech Monitor
• Barriers to be Reduced in Communication
  • External Distractions
  • Speaker Distractions
  • Body Language
  • Message Intent/Semantics
  • Personal Perspective
• Activity: Tongue Twisters
• Key Takeaways
• Let’s Discuss
• Let’s Test What We Have Learnt
• Evaluation Exercises

• Activity: Step into the Difficult Customer’s Shoes
• What is Nonverbal Communication?
• Verbal vs Nonverbal Communication
• Activity: Nonverbal Communication Assessment
• Nonverbal Communication Significance
  • 7-38-55 Rule of Communication
  • Importance of Nonverbal Communication
• Facets of Nonverbal Communication in Workplace
  • Repetition
  • Contradiction
  • Substitution
  • Complement
  • Accent
• Activity: Observation
• Types of Nonverbal Communication
  • Facial Expressions
  • Gestures
  • Proximity
  • Touch
  • Eye Contact
  • Appearance
• Activity: Guess the Initial Mood
• Factors that Impact Nonverbal Communication
  • Culture
  • Environment
  • Context
  • Timings
• Activity: One Talker/One Not
• Techniques to Improve Nonverbal Communication
  • Facial Expressions
  • Gestures
  • Proximity
  • Touch
  • Eye Contact
  • Appearance
• Key Barriers to Nonverbal Communication
• Impactful First Impression with Nonverbal Communication
• Mirroring in Nonverbal Communication
• Trust and Rapport Building in Nonverbal Communication
• Effective Online Business Conversations using Nonverbal Communication
• Negative Body Language in Nonverbal Communication
• Tips for Spotting Nonverbal Deception
• Key Takeaways
• Let’s discuss
• Let’s Test What We Have Learnt

• Purpose of Online Meeting
• Importance of Online Meeting
• Statistics for Online Meeting
• Online Meeting: Pros and Cons
• Software for Online Meeting
• Online Communication Improvement Tips
  • Before Meeting
  • During Meeting
  • After Meeting
• Online Meeting: Dos and Don’ts
• Barriers for Online Meeting
• Activities for Online Meeting
• Key Takeaways
• Let’s Discuss
• Let’s Test What We Have Learnt
• Memes

• What is a Story?
• Significance of Storytelling
  • In General Communication
    • Grab Attention
    • Make it Personal, Emotionally Connect People, and Create Loyalty
    • Challenge Current Perspective
    • Create Empathy
    • Likely to be Revisited
  • In Business Communication
    • Business Development
    • Competitive Advantage
    • Marketing and Advertising
    • Decision Making
    • Increase Employee Engagement and Efficiency
• Characteristics of a Good Story
  • Audience Specific
  • Contextualize the Story
  • Humanize the Story
  • Make the Story Action Oriented
  • Keep it Humble
• Activity on Storytelling
  • 5Cs of Storytelling
  • Circumstance
  • Curiosity
  • Characters
  • Conversations
  • Conflict
• Business and Personal Storytelling
• Activity on Storytelling
• Techniques to Make your Story Captivating
  • Immerse your Audience in a Story
  • Tell a Personal Story
  • Create Suspense
  • Bring Characters to Life
  • Don’t Tell
  • Build up to a S.T.A.R. Moment (Something they’ll always remember)
  • End with a Positive Takeaway
• How to tell a story effectively: 7 Tips
  • Choose a Clear Central Message
  • Embrace Conflict
  • Have a Clear Structure
  • Mine your Personal Experiences
  • Engage your Audience
  • Observe Good Storytellers
  • Narrow the Scope of your Story
• Activity on Storytelling
• Key Takeaways

• Meaning of Culture
• Six patterns of Cultural Differences
• Case Study: Cross- Cultural Communication
• Cross-Cultural communication
• Why is cross-cultural communication significant?
• Sources of miscommunication in cross-cultural communication
• Factors affecting cross-cultural communication
• Case Study: Intercultural Perception Checking
• How should cross-cultural communication be improved?
• Tips for effective Cross-Cultural communication
• Key Takeaways
• Let’s Discuss
• Let’s test what we have learnt

• Workplace Etiquette Meaning
• Workplace Etiquette Significance
  • Enhance Workplace Relations
  • Enriches Impression
  • Promotes Business Growth
  • Enhances Kindness and Confidence
• Consequences of Lack of Workplace Etiquette
  • Anger or Irritation
  • Stress
  • Strained Relationships
• Case study on Workplace Etiquette
• Principles of Workplace Etiquettes
  • Respectful to Coworkers
  • Shake Hands
  • Remember Names
  • Maintain Eye Contact
  • Knock Before You Enter
  • Avoid Using Mobile and Internet for Matters Other Than Official
  • Be on Time
  • Avoid Gossip
  • Communication Balance and Build Friendships
  • Know When You Are Called
  • Be Serious with Emails
  • Know What to Keep Confidential
  • Know What to Wear
  • Filter Your Speech/Words
  • Handling Sensitive Matters
• Case Study: Remembering Names
• Dos and Don’ts of Workplace Etiquette
• Case Study: Using Internet at Workplace
• Key Takeaways
• Let’s Discuss

• Barriers in Communication
  • Physical Barriers
  • Cultural Barriers
  • Language Barriers
  • Perceptual Barriers
  • Interpersonal Barriers
  • Gender Barriers
  • Emotional Barriers
• Activity: Guess the Emotion
• Activity: Tell a Story
• Key Takeaways
• Let’s Discuss

Let’s Test What We Have Learnt

• Meaning of Conflict and Conflict Management
• Case Study: Conflict Cause
• Sources of Workplace Conflict
• Lack of Communication as a Source of Conflict
• Activity: Active Listening
• Significance of Effective Communication in Managing Workplace Conflict
  • Building Relationships
  • Goal Achievement
  • Enhanced Commitment
  • Generating New Insight
• Case Study: Conflict Management
• Resolving Conflict through Communication
  • Address Issues Immediately and Openly
  • Set Clear Expectations
  • Build Active Listening Skills
  • Use Neutral Terms and Open Body Language
  • Recognize and Respect Personal Differences
• Activity: Dialogue vs Debate
• Preventing Conflict and Conflict Management with Good Business Etiquette
  • Be on Time
  • Don’t Interrupt
  • Dress Professionally
  • Unplug During Meetings
  • Watch your Language
  • Show Gratitude
  • Remember Names
  • Leave your Habits at Home
• Key Takeaways
• Let’s Discuss
• Let’s Test What We Have Learnt

• First Time Communication
• Building A Rapport
• Professional Way to Ask Questions
• Controlling A Conversation