Comprehensive Training Curriculum On Business Communication edu ppt

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Complete Curriculum

  • Breaking the Ice
  • What is Business Communication?
  • The Communication Process
  • Basic Elements of Business Communication
  • Types of Business Communication
    • Internal Business Communication
    • Upward Communication
      • Advantages
      • Disadvantages
    • Downward Communication
      • Advantages
      • Disadvantages
    • Case Study: PayPal
    • Lateral communication
      • Advantages and Disadvantages
    • External Business Communication
  • Importance of Business Communication
  • Statistics on the Importance of Business Communication
  • The Cost of Ineffective Business Communication
  • Case Study: The Cost of Ineffective Business Communication
  • Types of Communication Styles
    • Passive
    • Aggressive
    • Passive-Aggressive
    • Assertive
  • How to Achieve Effective Communication
  • Activity: Memory Test
  • Benefits of Effective Communication
  • Channels of Communication
  • Models of Business Communication
    • Aristotle
    • ABC (Accuracy, Brevity, and Clarity)
    • AIDA (Attention, Interest, Desire, and Action)
    • PAS (Problem Agitate Solution)
  • Activity: Misunderstanding
  • Barriers in Communication
  • Key Takeaways on Communication Fundamentals
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Business Writing Basics
    • Written Communication and its Importance
    • Types of Business Writing
    • Types of Business Messages
    • 3Ps of Business Writing
    • Principles of Great Writing - Logos, Pathos, Ethos
  • Key Takeaways for Business Writing Basics Session
  • Prewriting Strategies: Effective Business Writing
    • Principles of Good Business Writing
    • Steps for Effective Business Writing
    • HABITS Framework (Heading, Artwork, Bold, Italics, Typeface, and Space)
    • Improve Written Communication in the Workplace
    • Activity: Short Words are Better
    • Activity: Misplaced Words
    • Recommendations for Writing Concisely
    • Tips for Writing more Readable Sentences
    • Strategies to turn Flabby Writing into Lean Prose
    • Dos and Don’ts of Business Writing
  • Key Takeaways for Effective Business Writing
  • Best Practices of Grammar
    • Punctuation Marks
    • Comma
    • Activity: The Comma
    • Periods
    • Question Marks
    • Quotation
    • Colons
    • Parentheses
    • Capitalization
    • Activity: Capital Letters
    • Active and Passive Voice
      • Why Should I Use Active Voice?
      • When Should I Use Passive Voice?
      • Activity: Active Versus Passive Voice Sentences
  • Post-Writing Strategies
    • Proofreading and Editing
    • Common Errors
  • Key Takeaways for Best Practices of Grammar
  • Writing Business Email
    • How to Write an Effective Email
    • Basic Email Etiquette
    • Dos and Don’ts of Business Email
    • Example of Bad Email
    • Activity: Email Writing
    • Cold Email
    • How to Write a Cold Email that Actually Get Responses
    • Problem-Agitate-Solve (PAS) – Cold Email Example
    • Attention-Interest-Desire-Action (AIDA) - Cold Email Example
  • Writing Memos
    • Business Memo Template
    • Activity: Writing Business Memos
  • Writing a Business Letter
    • How to Write a Business Letter
    • Activity: Writing a Business Letter
  • Key Takeaways for Writing Business Email, Letters and Memos
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Introduction to Listening
    • What is Listening?
    • Principles of Listening
    • Listening vs Hearing
  • Key Statistics for Listening
  • Activity: Listen and Draw
  • Major Objectives of Listening
  • Multistep Listening Process
  • Listening is Important!
  • Effective vs Ineffective Listening
  • Listening Activity: Drawing Twin
  • Effective Listening Types
    • Discriminative Listening
    • Comprehensive Listening
    • Empathic Listening
    • Analytical Listening
    • Appreciative Listening
  • Activity: Listen and Follow
  • Ineffective Listening Types
    • Pseudo Listening
    • Selective Listening
    • Stage Hogging
    • Insensitive Listening
    • Ambushing
    • Defensive Listening
    • Insulated Listening
  • Introduction to Active Listening
  • What is Active Listening?
  • 3 As of Active Listening
  • Active vs Passive Listening
  • Activity: Active Listening Roleplay
  • Active Listening Benefits
  • How to become an Active Listener?
  • Verbal Techniques to Develop Active Listening
    • Positive Reinforcement
    • Remembering
    • Questioning
    • Reflecting
    • Summarizing
  • Activity: Active Listening Roleplay
  • Nonverbal Techniques to Develop Active Listening
    • Smiling
    • Eye Contact
    • Posture
    • Mirroring
  • Activity: Active Listening Roleplay
  • Multistep Approach for Better Listening
  • Feedback Acknowledgement in Listening
    • Active Listening Approach for Giving Feedback
    • Active Listening Approach for Receiving Feedback
  • Key Barriers to Effective Listening
    • External Distractions
    • Speaker Distractions
    • Message Intent
    • Emotional Language
    • Personal Perspective
  • Key Takeaways from Session
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Concept of Speaking
    • Meaning
    • Significance of Effective Speaking
  • Elements of Speaking
    • Words Used
    • Voice Clarity
    • Nonverbal Aspects
  • Activity: Improve your Speaking
  • Types of Speaking:
    • Speaking to Inform
    • Speaking to Persuade
    • Speaking to Actuate
    • Speaking to Entertain
  • Activity: Tell a Group Story
  • Components of Speaking
    • Business Presentations
    • Public Speaking
    • Activity: One Minute off-the-cuff
    • Business Meetings
      • In-Person
      • Over Telephone
  • Activity: Develop Effective Speaking Skills
  • Techniques of Effective Speaking
    • Identify and Focus on the Audience
    • Begin with the Purpose of Speech
    • Tell a Story
    • Inclusion and Structuring of Content
    • Work on the Speech Rate
    • Feedback and Follow-Up Session
  • Activity: Telephone Exercise
  • Putting a Positive Approach to Work through Speaking
    • PVLEGS Framework
    • Eye Contact
    • Look Alert and Confident
    • Choose the Right Words
    • Prepare Before the Call
    • Right Time and Way to Schedule the Call
    • Choose the Right Environment for the Call
    • Right Way to Put Someone on Hold
    • Conclude the Call Before Ending
  • Activity: Speech Monitor
  • Barriers to be Reduced in Communication
    • External Distractions
    • Speaker Distractions
    • Body Language
    • Message Intent/Semantics
    • Personal Perspective
  • Activity: Tongue Twisters
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Evaluation Exercises
  • Activity: Step into the Difficult Customer’s Shoes
  • What is Nonverbal Communication?
  • Verbal vs Nonverbal Communication
  • Activity: Nonverbal Communication Assessment
  • Nonverbal Communication Significance
    • 7-38-55 Rule of Communication
    • Importance of Nonverbal Communication
  • Facets of Nonverbal Communication in Workplace
    • Repetition
    • Contradiction
    • Substitution
    • Complement
    • Accent
  • Activity: Observation
  • Types of Nonverbal Communication
    • Facial Expressions
    • Gestures
    • Proximity
    • Touch
    • Eye Contact
    • Appearance
  • Activity: Guess the Initial Mood
  • Factors that Impact Nonverbal Communication
    • Culture
    • Environment
    • Context
    • Timings
  • Activity: One Talker/One Not
  • Techniques to Improve Nonverbal Communication
    • Facial Expressions
    • Gestures
    • Proximity
    • Touch
    • Eye Contact
    • Appearance
  • Key Barriers to Nonverbal Communication
  • Impactful First Impression with Nonverbal Communication
  • Mirroring in Nonverbal Communication
  • Trust and Rapport Building in Nonverbal Communication
  • Effective Online Business Conversations using Nonverbal Communication
  • Negative Body Language in Nonverbal Communication
  • Tips for Spotting Nonverbal Deception
  • Key Takeaways
  • Let’s discuss
  • Let’s Test What We Have Learnt
  • Purpose of Online Meeting
  • Importance of Online Meeting
  • Statistics for Online Meeting
  • Online Meeting: Pros and Cons
  • Software for Online Meeting
  • Online Communication Improvement Tips
    • Before Meeting
    • During Meeting
    • After Meeting
  • Online Meeting: Dos and Don’ts
  • Barriers for Online Meeting
  • Activities for Online Meeting
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Memes
  • What is a Story?
  • Significance of Storytelling
    • In General Communication
      • Grab Attention
      • Make it Personal, Emotionally Connect People, and Create Loyalty
      • Challenge Current Perspective
      • Create Empathy
      • Likely to be Revisited
    • In Business Communication
      • Business Development
      • Competitive Advantage
      • Marketing and Advertising
      • Decision Making
      • Increase Employee Engagement and Efficiency
  • Characteristics of a Good Story
    • Audience Specific
    • Contextualize the Story
    • Humanize the Story
    • Make the Story Action Oriented
    • Keep it Humble
  • Activity on Storytelling
    • 5Cs of Storytelling
    • Circumstance
    • Curiosity
    • Characters
    • Conversations
    • Conflict
  • Business and Personal Storytelling
  • Activity on Storytelling
  • Techniques to Make your Story Captivating
    • Immerse your Audience in a Story
    • Tell a Personal Story
    • Create Suspense
    • Bring Characters to Life
    • Don’t Tell
    • Build up to a S.T.A.R. Moment (Something they’ll always remember)
    • End with a Positive Takeaway
  • How to tell a story effectively: 7 Tips
    • Choose a Clear Central Message
    • Embrace Conflict
    • Have a Clear Structure
    • Mine your Personal Experiences
    • Engage your Audience
    • Observe Good Storytellers
    • Narrow the Scope of your Story
  • Activity on Storytelling
  • Key Takeaways
  • Meaning of Culture
  • Six patterns of Cultural Differences
  • Case Study: Cross- Cultural Communication
  • Cross-Cultural communication
  • Why is cross-cultural communication significant?
  • Sources of miscommunication in cross-cultural communication
  • Factors affecting cross-cultural communication
  • Case Study: Intercultural Perception Checking
  • How should cross-cultural communication be improved?
  • Tips for effective Cross-Cultural communication
  • Key Takeaways
  • Let’s Discuss
  • Let’s test what we have learnt
  • Workplace Etiquette Meaning
  • Workplace Etiquette Significance
    • Enhance Workplace Relations
    • Enriches Impression
    • Promotes Business Growth
    • Enhances Kindness and Confidence
  • Consequences of Lack of Workplace Etiquette
    • Anger or Irritation
    • Stress
    • Strained Relationships
  • Case study on Workplace Etiquette
  • Principles of Workplace Etiquettes
    • Respectful to Coworkers
    • Shake Hands
    • Remember Names
    • Maintain Eye Contact
    • Knock Before You Enter
    • Avoid Using Mobile and Internet for Matters Other Than Official
    • Be on Time
    • Avoid Gossip
    • Communication Balance and Build Friendships
    • Know When You Are Called
    • Be Serious with Emails
    • Know What to Keep Confidential
    • Know What to Wear
    • Filter Your Speech/Words
    • Handling Sensitive Matters
  • Case Study: Remembering Names
  • Dos and Don’ts of Workplace Etiquette
  • Case Study: Using Internet at Workplace
  • Key Takeaways
  • Let’s Discuss
  • Barriers in Communication
    • Physical Barriers
    • Cultural Barriers
    • Language Barriers
    • Perceptual Barriers
    • Interpersonal Barriers
    • Gender Barriers
    • Emotional Barriers
  • Activity: Guess the Emotion
  • Activity: Tell a Story
  • Key Takeaways
  • Let’s Discuss

Let’s Test What We Have Learnt

  • Meaning of Conflict and Conflict Management
  • Case Study: Conflict Cause
  • Sources of Workplace Conflict
  • Lack of Communication as a Source of Conflict
  • Activity: Active Listening
  • Significance of Effective Communication in Managing Workplace Conflict
    • Building Relationships
    • Goal Achievement
    • Enhanced Commitment
    • Generating New Insight
  • Case Study: Conflict Management
  • Resolving Conflict through Communication
    • Address Issues Immediately and Openly
    • Set Clear Expectations
    • Build Active Listening Skills
    • Use Neutral Terms and Open Body Language
    • Recognize and Respect Personal Differences
  • Activity: Dialogue vs Debate
  • Preventing Conflict and Conflict Management with Good Business Etiquette
    • Be on Time
    • Don’t Interrupt
    • Dress Professionally
    • Unplug During Meetings
    • Watch your Language
    • Show Gratitude
    • Remember Names
    • Leave your Habits at Home
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • First Time Communication
  • Building A Rapport
  • Professional Way to Ask Questions
  • Controlling A Conversation