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Key Performance Indicators or KPIs are metrics that determine whether the business is meeting its goals efficiently or not. Call managers use KPIs to evaluate their operations’ success at call centers, where various systems and applications deliver exceptional customer experience. The performance indicators help understand whether agents can provide customers with the right services. Multiple […]

Have you ever watched an F1 race? If you have, you must’ve noticed that it’s not the driver alone who is working to win. Small tasks are distributed among crew members to achieve the final result – providing the best assistance to the driver.   The same is the case when a product is in […]