Grievance management powerpoint presentation slides

Grievance, the literal meaning of the word, is injustice. In the corporate world, grievance management refers to resolving and managing the issues that arise in a workplace between co-workers, working conditions, and treatment by team leaders or supervisors. A company not only provides a grievances management system for employees but for clients as well. Every organization offers a structured channel with the help of employees as well as clients to address the issues they are facing in the company. Grievance management helps create a safe environment for clients so that they can talk about the problems they are having with the company.

Explore our ready-to-use PPT slides for employee grievances!!

SlideTeam has prepared ready-to-use PPT slides for grievance management in any organization. This slide deck will help you customize grievance management policies according to your organization. This article will enlighten you about various aspects of grievance management and how you can present them in a concise format.

Click to get the information design informal grievance formal grievance PPT slides!!

Template 1: Customer Complaints Overview over the Last Six Months

Demonstrate the customer complaints for six months according to their issues. Through the help of a table, you can highlight the total number of pending, received, and redressed complaints. You can also outline the department for which complaints are coming, such as retail banking, private banking, client services, and market. With the help of the table, you can quickly outline the total number of requests in the past 6 months.

Template 2: Complaints Received Details- Graphical Representation

Represent the total number of complaints received in the 6 months through a graph. This template is specifically designed for those who want to demonstrate the complaints received by the company through a graph. There is also space to add text where you can add the information you feel is necessary to showcase.

Template 3: Customer Complaining About

This particular slide helps outline the main issues people are complaining about. The pie chart in this template is customizable, and you can highlight the complaints people are having about your services. This demonstration will help improve an organization's mistakes. There is an additional space beside the pie chart that emphasizes why the problems are not being solved.

Template 4: Gap Structure

This template outlines the gaps between the services through a flow chart. The flow chart helps identify gaps like the company’s perception of consumer expectations, customer-driven services, external communication, perceived services, and others. There will be a difference between perceived services and expected services, which can be demonstrated through this template.

Template 5: Where is the Gap? Detailed Analysis

Outline the actual gaps between customer expectations, company service designs, service delivery, perceived service, and expected service. This template will provide you with the opportunity to define and demonstrate gaps from both the customer's and the company's sides.

Template 6: Complaint Escalation Plan

Demonstrate the complaint escalation plan through this template. It will help you showcase the complaint's status and the different steps involved in the process. You can highlight the online and offline plans through this template. Impressive and creative icons can demonstrate the steps involved in the escalation plan.

Template 7: Complaint Escalation Matrix

This specific template outlines the various levels of the escalation plan. It can demonstrate the contact person, designation, E-mail ID, and phone of the persons handling different levels. This slide will help highlight the escalation plan levels.

Template 8: Complaint Management Framework

This template provides an overview of the complaint management process, from building a team to handle grievances to responding quickly to complaints to increase client satisfaction and loyalty. This template will help generate regular reports to track progress and identify areas for improvement.

Template 9: Complaint Handling Action Plan

Outline the complaint handling action plan using this template. This slide provides you the opportunity to highlight how to inform customers about any details in resolving complaints, train staff about complaints, and make customers aware of complaints procedures. This slide is designed in a way that will definitely captivate your attention.

Template 10: Complaints Handling Mechanism

There are different stages involved in handling complaints, and this slide is designed to highlight these stages. You can highlight five stages through this template: the action taken on complaints, updated grievance status, and proper action—the whole process of raising complaints and sending them to a higher authority to resolve problems to solve.

In a nutshell, grievance management is essential to providing clients with a proper solution, and a structured management system can only help in doing so. This slide deck highlights the different stages involved in creating a solution to complaints and providing a solution to them. Grab our ready-to-use PPT templates to demonstrate the grievance management process.

P.S. Download our customizable PPT slides for Grievance Handling Policy with Mechanism Process Company Policies and Procedures Manual!!