Top 10 Slides from Zendesk Pitch Deck - Service Based CRM Platform

Are you a CRM service-based platform working to provide customized solutions to enhance relationships between customers & business? If yes, you would be looking to build a competent pitch deck for your company that can showcase the technologies you are using.

What are the 5 Ways to Build Better Customer Relationships?

Well, everyone makes a plan, follows the path to achieve the goals and objectives, reaches a respectable position in their field, etc. But, what usually most businesses fail to accomplish is trust and healthy relations with their customers.

Furthermore, there is no such secret medicine for building better & stronger customer relations. One just needs to be extra cautious in maintaining such relationships.

Hence for this, organizations have to focus on being timely & consistent in interactions, seeking feedback, showing genuine care, etc.

Moreover, other ways to build better relations are that businesses have to exceed expectations, show appreciation, and connect with customers like plants to establish trust.

What is Data-Driven Guide to CRM Strategy?

Data management in CRM refers to leveraging the process of organizing essential data on the organization’s prospects & clients and inspecting the same to form strong relationships.

Furthermore, a data-driven guide to CRM strategy is critical for marketing and sales activity. Thus, to get the most out of the CRM tool, the data guide exhibits that one must always define their CRM goals, reduce costs with automation, etc.

Moreover, the collaborative effort as a guide in CRM strategy displays that organizations have to outline their sales process, track campaign performance, leverage data to improve productivity and deliver customer support & SaaS services.

How Did Zendesk Managed to Drive Higher Productivity with Upsurged ROI?

Zendesk offers customized tools and is a cloud-based help desk management solution that aids in building the knowledge base, customer service portal, etc.

Additionally, Zendesk supports multiple languages that have robust integration. Hence, it is an extensive analytics and reporting tool that keeps the sales database segmented and organized.

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Moreover, such management of customer relationships not just drives high productivity but also contributes to maximized sales with higher ROI.

Such CRM platforms guide the customers throughout the buy and sell funnel, send a triggered email as an alert to the sales representative, and at last, track the behavior of current & potential customers.

Henceforth, Zendesk helps avoid data duplication and backs productivity & ROI in relationships.

Top 10 Slides to Create a Perfect & Competent Pitch Deck Like Zendesk

There are a few different ways to fund the project when it comes to the CRM platform.

With this blog, we will guide you on how to construct an insightful pitch deck like Zendesk for raising necessary funds.

This can be a complex process, but it can be worth it if you can find the right investors.

Take a look at these 11 slides, which you can’t afford to miss out in a pitch deck.

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Slide 1: Zendesk – Cover Page

Start your deck by illustrating a beautiful story related to your product. Hence, you can display the cover page of the pitch deck at this point in time. It showcases the name of your company, logo, tag line, other fact statements, visual image, etc.

Similarly, one can present facts and general information about the company, future plans, any new announcements in management, etc.

Hence, for a better presentation of details & competence in raising funds from investors, take aid from our ready-made pitch deck of Zendesk.

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Slide 2: Overview of Zendesk Company

Take the attention of the investors directly on information about your company. Furthermore, provide company details and other vital elements in one of the pitch deck slides.

Hence, this slide caters to the overview of Zendesk in terms of mission, vision, significant clients, features, core values, etc.

Moreover, one can showcase bullet points for various other essential details, such as:

• Launch year & date
• Headquarters
• Founder details
• Sectors the company serves
• Customer engagement software portfolio, etc.

Similarly, you can exhibit your company details in the slide by accessing this ready-made pitch deck. After that, customize it based on requirements.

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Slide 3: Various Problems In Managing Customer Services

Never forget to include the pain points in your pitch deck that customers face. This slide depicts the problems faced by companies in offering services to customers.

Some of the problems addressed in the slide include:

• Difficulty in making data-driven decisions due to inaccuracy in analytic tools
• Lack of delivering all functions
• Lack of appropriate tools to measure the customer satisfaction rate
• Offering the right ticket to the right agent
• Sending instant notifications regarding the introduction of new services, etc.

Likewise, you can add the major problems in managing the customer services that lead to slow resolution time.

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Slide 4: Various Solutions Provided for Better Customer Support

Next, present the practical solutions that you are ready to offer for better customer support. Hence, this slide covers the various solutions offered by Zendesk to overcome the issues.

Some of the robust solutions mentioned in the slide were:

• Provides a live chat solution
• Support companies to engage leads on the website
• Manages communication across different channels
• Easy to configure & secured
• Enables agents to respond to customer tickets remotely
• It allows automating repetitive tasks, etc.

On the other hand, they mentioned the solutions they offer to customers competently. For each challenge, they were given unique solutions.

Likewise, Zendesk exhibited all the data insightfully using icons.

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Slide 5: Products & Features of Zendesk Offerings

State investors about your offerings with their variant products and features. Thus, this slide shows the services, products, and features of Zendesk offerings that cover:

• Support, chat
• Talk, guide
• Explore, connect, etc.

To acquire projects from big companies.

Likewise, one can display their CRM service-based platform’s features to investors. It exhibits your competitive edge over others and USP to stand alone in the market for long.

Give bullets for each product & mention the features accordingly. Same as Zendesk, they showed chat ratings, triggers, chatbots, etc., as chat features in the slide.

Similarly, they presented answer bot, content history, control access, etc., as guide features.

You can even highlight your platform’s product & features in the slide or edit the same for use.

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Slide 6: Depicting Annual Revenue of Zendesk

Next comes illustrating annual revenue in one of the pitch deck slides. Hence, this slide presents the annual revenue earned by Zendesk Company for nine consecutive years.

Furthermore, the revenue structure and data represent the organization's growing pace with an increase in overall annual revenue.

Thus, Zendesk used a yearly bar chart to highlight their annual revenue, which displayed the million dollars.

Zendesk even exhibited key highlights about annual revenue in the slide. It says:

• Revenue has increased by 25% from 2019 to 2020
• The company's revenue increases from 2012 to 2020 (upward pace), etc.

Similarly, one can display their annual revenue facts in the slide for investors, which can positively impact them.

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Slide 7: Increasing Number of Potential Customers with Zendesk

Investors are now interested in knowing about the potential customers with your company. As a service-based platform, investors are eager to understand the rate at which your company has seen an upsurge in customer engagement.

Henceforth, this slide provides info regarding the increase invaluable customers with Zendesk, which shows a continuous increase in customer engagement.

Key insights mentioned by Zendesk in their pitch deck include:

• 5X increase invaluable customers
- Because of living chat solutions
- Customer support operations
- Communication management software, etc.

Zendesk even presented a yearly bar chart for customer engagement showcasing the numbers.

Likewise, one can add this slide about potential customers hike in your company.

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Slide 8: Competitive Assessment of Major CRM Players

Now, investors are keen to know about your in-depth analysis of your competitors. Thus, this slide focuses on the competitive assessment of major CRM players, which shows the comparison based on various features, such as:

• Multi-branding
• Chatbots
• Global availability
• Automation ticket creation
• Structured content
• Personalize variables, etc.

Additionally, you can illustrate these competitor details using a table like Zendesk. They added their name in the first row of the table and seven other competitor names below rows.

Green ticks were given to those features that the companies provided to customers.

Likewise, one can present their competitor assessment in a slide like Zendesk or edit it by getting access to this pitch deck.

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Slide 9: Key Highlights Associated to Zendesk Developers

Investors are also eager to know about the developers of your CRM service-based platform. Thus, this slide represents key highlights associated with Zendesk developers that cover:

• Engaged developers (36K)
• APIs (72%)
• Apps and integrations, etc. (222K)

Moreover, the highlights associated with developers also exhibit the features in the slide. It shows that support clients have integrations with APIs, customers are using the developer portal and slack group, etc.

Similarly, one can display their CRM service-based company’s critical highlights for developers in one of the pitch deck slides.

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Slide 10: Subscription Based Pricing Model of Zendesk

Next, describe your firm’s Subscription plans, including various types of products and services to subscribe to. Don’t forget to include the factors such as period, recurring/ non-recurring projects, etc.

Thus, this slide showcases the pricing model based on:

• Annual subscription plan
• Monthly subscription plan
• Data imports
• Document Storage
• User limits

Zendesk’s Subscription-based pricing model includes different plans such as Sell team, sell professional, sell enterprise, and sell elite.

Likewise, describe your subscription models with a comparison table to present a clear view in front of investors.

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Slide 11: Technologies Used by Zendesk to Acquire More Customers

At last, focus on explaining to your investors about various technologies the firm uses to acquire more customers.

Hence, this slide focuses on Zendesk’s technologies to acquire customers, such as:

• Database management system
• Cloud platforms and services
• Customer relationship management

Customer relationship management includes Microsoft Dynamics 365, Salesforce.com, Zoho, and SAP CRM. And cloud pattern includes amazon AWS, Rackspace, etc.

Similarly, you can exhibit the details of technologies used by your company by accessing this ready-made pitch deck. Also, mention stats related to each technology in acquiring customers.