Powerpoint Templates and Google slides for Agent Performance Tracking

Deliver this complete deck to your team members and other collaborators. Encompassed with stylized slides presenting various concepts, this Call Center Agent Performance Improvement Plan Powerpoint Presentation Slides is the best tool you can utilize. Personalize its content and graphics to make it unique and thought-provoking. All the fifty seven slides are editable and modifiable, so feel free to adjust them to your business setting. The font, color, and other components also come in an editable format making this PPT design the best choice for your next presentation. So, download now.

This slide showcases company monthly call activity that helps to track agents performance including total answered calls, total agents, CSAT, etc. Deliver an outstanding presentation on the topic using this Sales Agents Call Performance Optimizing Cold Calling Process To Maximize SA SS. Dispense information and present a thorough explanation of Performance, Tracking, Sales using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

The following slide highlights monthly performance review of customer support agents to track their productivity and take improvement decision. It includes elements such as agent name, first call resolution, average calls per hours, positive customer feedback etc. Deliver an outstanding presentation on the topic using this Monitor Top Performing Agent Performance Strategic Approach To Optimize Customer Support Services. Dispense information and present a thorough explanation of Performance, Positive Customer Feedback, Average Calls Per Hours using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide illustrates insurance agent sales performance digital dashboard. It provides information about total proposals, policies, accident, claims, sales revenue, rewards, etc. Introducing our Digital Dashboard Indicating Insurance Agent Sales Performance set of slides. The topics discussed in these slides are Sales Revenue, Reward And Recognition, Expenses. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide shows real estate leasing dashboard depicting agent performance which can be beneficial for companies to manage the tasks of their brokers. It includes information about sum of active deals, total price of active deals, house net total, current year deal count, etc. Introducing our Real Estate Leasing Dashboard Depicting Agent Performance set of slides. The topics discussed in these slides are Price, Average. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

Present the topic in a bit more detail with this Call Center Agent Quality Scorecard Template With Branch Performance. Use it as a tool for discussion and navigation on Call Center Agent Quality Scorecard Template With Branch Performance. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Present the topic in a bit more detail with this Call Center Smart Action Plan Call Center Action Plan Dashboard Highlighting Agent Performance. Use it as a tool for discussion and navigation on Call Center Action Plan, Dashboard, Agent Performance, Satisfaction Score. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases a dashboard for tracking and monitoring call center agent performance after providing training. It includes key elements such as number of calls, average response time, first time resolution, daily average response time, top performing call agents, etc. Presenting our well structured Call Center Agents Performance Management Post Training. The topics discussed in this slide are Performance Management, Average Response, First Time Resolution. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide showcases the survey findings of company performance in last quarter. It includes customer satisfaction, top performing agents etc. Introducing our Survey Findings Dashboard With Customer Satisfaction And Agent Performance set of slides. The topics discussed in these slides are Customer Satisfaction, Promoter Score, Agent Performance. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Present the topic in a bit more detail with this Call Center Action Plan Dashboard Highlighting Agent Performance Call Center Agent Performance. Use it as a tool for discussion and navigation on Total Calls, Avg Answer Speed, Abandon Rate. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases call center action plan dashboard which highlights first call resolution, unresolved calls, customers call report, response time by weekday and average answer time. Deliver an outstanding presentation on the topic using this Call Center Agent Performance Call Center Action Plan Dashboard Highlighting Average Answer Time. Dispense information and present a thorough explanation of Customers Call Report, Average Answer Time, Calls Answer Time using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the common problems related to customer care call center which includes absenteeism, waiting time, unresolves complaints and high attrition rate of organization. Present the topic in a bit more detail with this Common Customer Care Call Center Problems Call Center Agent Performance. Use it as a tool for discussion and navigation on Absenteeism, Waiting Time, Unresolved Complaints, High Attrition. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the impacts on the company of poor customer support at BPO call center which showcases comparison of call center companies performance with Quarterly revenue. Deliver an outstanding presentation on the topic using this Impact Of Poor Customer Support At Call Center Call Center Agent Performance. Dispense information and present a thorough explanation of Key Problems, Quarterly Revenue, Call Center, Companies Performance using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Present the topic in a bit more detail with this Q910 Call Center Action Plan Dashboard Highlighting Agent Performance Call Center Improvement Strategies. Use it as a tool for discussion and navigation on Total Calls, Avg Answer Speed, Abandon Rate. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows net promoter score dashboard indicating customer satisfaction and agent performance which includes medium wise satisfaction, customer satisfaction, consumer loyalty, etc. Presenting our well structured Net Promoter Score Dashboard Indicating Customer Satisfaction And Agent Performance. The topics discussed in this slide are Net Promoter, Score Dashboard, Indicating Customer, Satisfaction And Agent. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Deliver an outstanding presentation on the topic using this Call Center Performance Improvement Action Call Center Action Plan Dashboard Highlighting Agent Performance. Dispense information and present a thorough explanation of Dashboard, Highlighting, Performance using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Deliver an outstanding presentation on the topic using this Q621 Smart Action Plan For Call Center Call Center Action Plan Dashboard Highlighting Agent Performance. Dispense information and present a thorough explanation of Total Calls, Abandon Rate, SLA Limits using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide covers contact center agent performance metrics KPI dashboard. It involves metrics such as number of calls, average response time, average hold time, daily average transfer rate and agents with most hold time and transfer rate. Introducing our Contact Center Agent Performance Metrics Dashboard set of slides. The topics discussed in these slides are Number Of Calls, Average Response Time, First Call Resolution This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Deliver an outstanding presentation on the topic using this Call Center Action Plan Agent Performance With Satisfaction Bpo Performance Improvement Action Plan. Dispense information and present a thorough explanation of Dashboard, Performance, Satisfaction using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide KPIs that can help organizations to evaluate the performance of call center agents and regular assessment of customer responses. Its key components are KPIs, ideal value and improvement strategies. Introducing our premium set of slides with Quality Management KPIS To Measure Call Center Agents Performance. Elucidate the three stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Ideal Value, Improvement Strategies, Average Handling Time. So download instantly and tailor it with your information.

This slide showcases strategies that can help organization in automated customer query response and call center quality assurance. It also outlines results after implementation of these strategies. Presenting our well-structured Strategies To Monitor Call Center Quality And Agents Performance. The topics discussed in this slide are Automation In Call Center, Quality Assurance Benchmark, Quality Monitoring Tools. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide highlights the call center telephone etiquette for support agents which includes keep conversation positive, listen never interrupt, call hold, call transfer and ending call.Introducing Call Center Telephone Etiquette For Support Agents Guide To Performance Improvement to increase your presentation threshold. Encompassed with seven stages, this template is a great option to educate and entice your audience. Dispence information on Conversation Positive, Highlight Positive, Customer First, using this template. Grab it now to reap its full benefits.

This slide highlights the training program for BPO call center agents which includes organization procedures, technical training, product training, and communication skills training with training type and when to train.Present the topic in a bit more detail with this Training Program For BPO Call Center Agents Guide To Performance Improvement. Use it as a tool for discussion and navigation on Organization Procedures, Technical Training, Communication Skills. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide signifies the matrix on call center report based on monthly performance evaluation of all agents. It includes name of customer support executive, total calls done, average duration and conversions. Introducing our Call Center Report On Agents Monthly Performance set of slides. The topics discussed in these slides are Call Center, Report On Agents, Monthly Performance. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide showcases additional features required to streamline the process which includes interactive voice response, call queuing, appointment reminder and outbound call limiting. Present the topic in a bit more detail with this Additional Feature Required To Streamline Call Center Process Call Center Agent Performance. Use it as a tool for discussion and navigation on Interactive Voice Response, Included Application, Outbound Call Limiting. This template is free to edit as deemed fit for your organization. Therefore download it now.

Introducing Agenda For Call Center Agent Performance Improvement Plan Ppt Slides Image to increase your presentation threshold. Encompassed with five stages, this template is a great option to educate and entice your audience. Dispence information on Customer Care, Call Center, Problems Related, using this template. Grab it now to reap its full benefits.

This slide showcases the business process outsourcing call center organizational structure which highlights retail customer service team, ecommerce service team, telecom service team, BFSI service team and healthcare service team. Increase audience engagement and knowledge by dispensing information using BPO Call Center Organizational Structure Call Center Agent Performance. This template helps you present information on eight stages. You can also present information on Call Center Director, Telecom Service Manager, Ecommerce Service Manager using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide showcases the world map which highlights company call centers operation around the world with key include headquarter of the company and BPO centers with total numbers. Introducing Call Center Agent Performance Company Call Centers Around The World to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on BPO Call Centre, Headquarter, using this template. Grab it now to reap its full benefits.

This slide highlights the important aspects or elements which is important for quality assurance at call center which includes call recording. Quality standard definition document, agent scripts and calibration. Increase audience engagement and knowledge by dispensing information using Call Center Agent Performance Important Aspects For Effective QA At Call Centers. This template helps you present information on four stages. You can also present information on Call Recording, QSSD, Agent Scripts, Calibration using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the strategies to remove obstacles which includes lack of unity, unclear goals, cynicism, unfair work distribution with detailed description and mitigation strategies to build productive team. Present the topic in a bit more detail with this Call Center Agent Performance Strategies To Remove Obstacles And Building Productive Team. Use it as a tool for discussion and navigation on Lack Unity, Unclear Goals, Unfair Work Distribution. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the call center telephone etiquette for support agents which includes keep conversation positive, listen never interrupt, call hold, call transfer and ending call. Introducing Call Center Telephone Etiquette For Support Agents Call Center Agent Performance to increase your presentation threshold. Encompassed with seven stages, this template is a great option to educate and entice your audience. Dispence information on Keep Conversation, Customer, Whole Problem, using this template. Grab it now to reap its full benefits.

This slide showcases the call center companies technological investment which includes artificial intelligence, robotics process automation and some companies invested in video chats. Introducing Companies Shift Towards Innovative Technologies Call Center Agent Performance to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Call Center Companies, Technological Investment, Support Representative, using this template. Grab it now to reap its full benefits.

This slide showcases the call center company background information overview which highlights industry, founded year, area covered, and BPO Services Provided to Different Industries. Introducing Company Background Information Overview Call Center Agent Performance to increase your presentation threshold. Encompassed with five stages, this template is a great option to educate and entice your audience. Dispence information on ABC Private Limited, Business Process Outsourcing, Industry, using this template. Grab it now to reap its full benefits.

This slide highlights the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members, later on it enters into banking, telecom and ecommerce for BPO services. Increase audience engagement and knowledge by dispensing information using Company Journey Roadmap From 2008 To 2021 Call Center Agent Performance. This template helps you present information on four stages. You can also present information on Banking Workflow Automation, Ecommerce Companies Agreement, Expand Team using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the customer complaints expected time for resolution which showcases complaint resolution time same day, next day, and complaint status shared with customer. Deliver an outstanding presentation on the topic using this Customer Complaints Expected Time For Resolution Call Center Agent Performance. Dispense information and present a thorough explanation of Complaint Status Shared, Customer, Exceptional using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Introducing our well researched set of slides titled Icons Slide For Call Center Agent Performance Improvement Plan. It displays a hundred percent editable icons. You can use these icons in your presentation to captivate your audiences attention. Download now and use it multiple times.

Introducing Q900 Table Of Contents For Call Center Agent Performance Improvement Plan to increase your presentation threshold. Encompassed with one stages, this template is a great option to educate and entice your audience. Dispence information on Improve Business, Process, IT Services, using this template. Grab it now to reap its full benefits.

This slide highlights different problems which employees facing at call centers which includes similar tasks, dissatisfies customers, no job security, pressure to end call quickly with structured solution to boost employees morale. Introducing Strategies To Overcome Low Employee Morale Call Center Agent Performance to increase your presentation threshold. Encompassed with six stages, this template is a great option to educate and entice your audience. Dispence information on Similar Tasks, Dissatisfied Customers, Solution, using this template. Grab it now to reap its full benefits.

Increase audience engagement and knowledge by dispensing information using Table Of Contents For Call Center Agent Performance Improvement Plan Ppt Slides Icons. This template helps you present information on thirteen stages. You can also present information on Customer Complaint Resolution, Monitor, Call Center Performance, Organization Business Summary using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the training program for BPO call center agents which includes organization procedures, technical training, product training, and communication skills training with training type and when to train. Present the topic in a bit more detail with this Training Program For BPO Call Center Agents Call Center Agent Performance. Use it as a tool for discussion and navigation on Organization Procedures, Technical Training, Product Training. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the customer care transfer call by complaint type which includes ecommerce, BFSI, telecom calls provided support according to contact type of call case. Deliver an outstanding presentation on the topic using this Transfer Customers Calls By Complaint Type Call Center Agent Performance. Dispense information and present a thorough explanation of Contact Type, Contact Value, Call Volume Distribution using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel and transport and hospitality industry. Introducing Call Center Agent Performance Business Process Outsourcing Industry Focused Solutions to increase your presentation threshold. Encompassed with eight stages, this template is a great option to educate and entice your audience. Dispence information on Manufacturing And Utilities, Hospitality And Logistics, Travel And Transport, using this template. Grab it now to reap its full benefits.

This slide highlights how to communicate and deal with unsatisfied customer which includes listen, apologize, never argue, note facts, follow up, replacement or additional benefits. Introducing Call Center Agent Performance Communicating And Dealing With Unsatisfied Customer to increase your presentation threshold. Encompassed with eight stages, this template is a great option to educate and entice your audience. Dispence information on Customer Complaint Carefully, Inconvenience, Solve Problems, using this template. Grab it now to reap its full benefits.

This slide highlights the projected company growth rate which highlights the revenue, operating income, acquisition related expenses, restructuring expenses, amortization of intangibles and adjusted operating income. Increase audience engagement and knowledge by dispensing information using Call Center Agent Performance Projected Company Growth Rate Highlighting Revenue. This template helps you present information on two stages. You can also present information on Growth, 2020 To 2025, Operating Income using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the wrong approach and right approach while talking to customers on call which includes some examples of rude and negative replies with polite and friendly replies. Present the topic in a bit more detail with this Call Center Agent Performance Wrong And Right Approach For Customer Service Response. Use it as a tool for discussion and navigation on Wrong Approach, Right Approach, Right Department. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights call center key performance indicators which can be used to evaluate organization and employee performance which includes service level, response time, abandonment rate, quality monitoring scores, customer satisfaction and first call resolution. Deliver an outstanding presentation on the topic using this Call Center Kpis Call Center Agent Performance Evaluate Performance By Monitoring. Dispense information and present a thorough explanation of Service Level, Abandonment Rate, Customer Satisfaction using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the projected outcome from the call center improvement action plan which includes call answered within 40 sec, average call time, average call time, total call abandonment. Deliver an outstanding presentation on the topic using this Q920 Expected Outcome From Call Center Improvement Action Plan Call Center Agent Performance. Dispense information and present a thorough explanation of Measurement, 2021 To 2022, Average Call Time using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the people, process and technology integration to improve the call center service delivery which includes collect feedback from customer service executives to examine problems and implement necessity solutions etc. Introducing Q921 Improve Service Delivery With People Process And Technology Call Center Agent Performance to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on People, Process, Technology, using this template. Grab it now to reap its full benefits.

This slide highlights the inbound and outbound call volume at BPO customer care center which includes average inbound and outbound calls for ecommerce queries, telecom queries and BFSI queries. Increase audience engagement and knowledge by dispensing information using Q922 Inbound And Outbound Calls Volume At Customer Care Centers Call Center Agent Performance. This template helps you present information on two stages. You can also present information on Inbound Calls Volume, Outbound Calls Volume, Voice Messages using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights IT services used in business process outsourcing for services optimization which includes data management platform, robotic process automation tool and natural language processing tool. Introducing Q923 IT Services For Business Process Outsourcing Services Optimization Call Center Agent Performance to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on FGH Data, Management Platform, AHT Tech, DTH RPA Tool, RTG Tool, using this template. Grab it now to reap its full benefits.

This slide highlights the right channel strategy to solve customer queries related to sales, servicing, information, complaint and fault which includes different channels voice calls, video chat, live chat, IVR and FAQ. Deliver an outstanding presentation on the topic using this Q924 Right Channel Strategy For Customer Complaint And Faults Call Center Agent Performance. Dispense information and present a thorough explanation of Sales, Servicing, Information using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the call center telephone etiquette for support agents which includes keep conversation positive, listen never interrupt, call hold, call transfer and ending call. Increase audience engagement and knowledge by dispensing information using Call Center Telephone Etiquette For Support Agents Call Center Performance Improvement Action Plan. This template helps you present information on seven stages. You can also present information on Access Information, Communicate, Developing using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the training program for BPO call center agents which includes organization procedures, technical training, product training, and communication skills training with training type and when to train. Present the topic in a bit more detail with this Training Program For Bpo Call Center Agents Call Center Performance Improvement Action Plan. Use it as a tool for discussion and navigation on Organization Procedures, Technical Training, Product Training. This template is free to edit as deemed fit for your organization. Therefore download it now.

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This slide highlights the call center telephone etiquette for support agents which includes keep conversation positive, listen never interrupt, call hold, call transfer and ending call. Increase audience engagement and knowledge by dispensing information using Call Center Telephone Etiquette For Support Agents Bpo Performance Improvement Action Plan. This template helps you present information on seven stages. You can also present information on Keep Conversation Positive, Call Transfer, Communicate using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the training program for BPO call center agents which includes organization procedures, technical training, product training, and communication skills training with training type and when to train. Present the topic in a bit more detail with this Training Program For Bpo Call Center Agents Bpo Performance Improvement Action Plan. Use it as a tool for discussion and navigation on Organization Procedures, Technical Training, Product Training. This template is free to edit as deemed fit for your organization. Therefore download it now.

The following slide showcases a QA scorecard for monitoring and evaluating performance of call support agent to enhance customer satisfaction. It includes key components such as agent, date, evaluated by, issue, category, components, points, remarks and score. Present the topic in a bit more detail with this Call Support Agent QA Scorecard For Performance Monitoring. Use it as a tool for discussion and navigation on Mentioned Business, Support To Customer, Account Number. This template is free to edit as deemed fit for your organization. Therefore download it now.

The following slide showcases a QA scorecard for monitoring and evaluating performance of chat support agent to boost customer engagement. It includes key components such as chat handling questions, issue resolution questions, comment and answers. Deliver an outstanding presentation on the topic using this Chat Support Agent QA Scorecard For Performance Monitoring. Dispense information and present a thorough explanation of Chat Handling, Resolution, Performance Monitoring using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

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Presenting this set of slides with name Call Agents Performance Update With Satisfaction Score. The topics discussed in these slide is Call Agents Performance Update With Satisfaction Score. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.